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terms and conditions, t&c's, juice contract, juice plan, our policy, our policies

 

This page tells you the terms and conditions on which we supply any of the Products listed on our website www.naturaljuicing.co.uk to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

1. www.naturaljuicing.co.uk is a site operated by The Natural Juicing Company. 

2. Our site is only intended for use by people resident in the United Kingdom. We aim to be able to deliver products to most parts of the UK but if you fall outside our current delivery area we will inform you immediately and fully refund any payment you have made.

3. By placing an order through our site, you warrant that:

            (a) You are legally capable of entering into binding contracts; and

            (b) You are at least 18 years old.

3.1 The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision. 

4.1 We will only trade on the basis of these terms of sale. We will not accept an order unless you have indicated your agreement to these terms.

4.2 If you decide to order Products then you must specify (amongst other things):

            (a)preferred delivery date

            (b)ingredient preferences

            (c)place of delivery.

4.3 If online, once you have selected your Products and completed other necessary parts of our website you will be asked to press the confirm button. You cannot change your order once you have pressed confirm, so it is important to be satisfied that you have order what you want.

4.4 It is your responsibility to provide full and accurate information especially about any allergies or other issues which may affect your consumption of our products. If in doubt, you should let us know.

4.5 After placing an order (whether online, by email. telephone or in person), you will receive an email from us acknowledging that we have received your order. The contract between us is formed when we send the email acknowledgment.

4.6 Part of the consultation process is to inform us of any allergies you suffer. We will not supply customers with Products if we believe that the severity of the allergy is such that such supply could be hazardous.

5 You have a right to cancel any order or subscription with us, within our required notice period.

5.1 We require at least seven days notice prior to your dispatch date for all orders. 

6.1 Our goal is to deliver on-time i.e. delivering at the time we quote. Unfortunately factors, such as, weather and traffic conditions occasionally prevent us from achieving this. We cannot accept liability for late delivery arising from conditions beyond our control.

6.2 If your delivery details change, you must inform us prior to three days of your dispatch date. Once your items have been dispatched we are unable to take responsibility for safe receipt of delivery and we are unable to offer refunds.

7.1 Payment for all Products must be by credit or debit card as specified in our website. Prices may change from time to time.

7.2 If we have to issue a refund to you, we shall try to do so within 7 – 10 days.

7.3 If on delivery you find that any products are damaged or are in an unacceptable condition then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the Product delivered is not consistent with proper standards we will refund the cost of such unsatisfactory Product to you. We will not be responsible for Product which is damaged or faulty through your failure to store or accept correctly.

8.1 Our liability for failing to deliver Products of satisfactory quality or otherwise breaking this contract is limited to the price of those Products.

8.2 This does not include or limit in any way our liability:

            (a)For death or personal injury caused by our negligence;

            (b)Under section 2(3) of the Consumer Protection Act 1987;

            (c)For fraud or fraudulent misrepresentation; or

          (d)For any matter for which it would be illegal for us to exclude, or attempt to exclude,    our liability.

8.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage.

8.4 If you have an allergy or other aversion, you must enquire before placing an order.

9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

10.1 These terms and conditions represent the entire agreement between us apart from the terms of use of our website.

10.2 All content included on this interactive service, such as text, graphics and images is our property and is protected by UK and European copyright laws.

10.3 Any use of the content and software on this interactive service including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited.

11. To the extent permitted by law The Natural Juicing Company will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website or the purchase of products through the website.

12. All customers are advised to seek medical advice prior to undertaking a juice cleanse.

13. If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

14. We accept all major credit and debit cards.

  
 

You are entitled to a full refund if you cancel your order within seven days of your juice plan being dispatched. You will be advised of your dispatch date on completion of your order. We are unable to accept returns.

Cleanse orders need to be placed with us at least three days before you intend to start your cleanse. In the unlikely event that you would like to cancel an order we request at least seven days notice in order to obtain a full refund.

It is your responsibility to check your order immediate upon delivery and let us know if there is anything wrong.

You must inspect your package as soon as possible after you have received it and notify us promptly if you find any defects by emailing us using the contact details on our website. letsjuice@naturaljuicing.co.uk. If you do not let us know on the delivery day of any such problems you will be deemed to have accepted the package and we will not refund or replace any item.

In the case of a late delivery, you must call or email to inform us on your expected delivery day, if you have not received your package. After this time you will be deemed to have received and accepted the package and we will not refund or replace any item.

Our Nutrition Gurus will attempt to contact you three times at the time of your scheduled phone call. Should you not answer your phone for any reason, your appointment will be forfeited. You will not receive a credit or a refund.

Should you need to cancel a phone call with a Nutrition Guru, we ask for at least 24 hours notice. Failure to give such notice may again, result in a forfeited appointment.

letsjuice@naturaljuicing.co.uk

The information and advice provided by The Natural Juicing Company and their Nutrition Gurus is not intended as a substitute for medical advice. Any person suffering from conditions requiring medical attention, or who have symptoms that concern them, should consult a qualified medical practitioner. 

Here at The Natural Juicing Company, we recommend that those on medication seek approval or advice from their doctor before committing to a juice cleanse. We cannot be held responsible for the consequences. We do not recommend cleansing when pregnant, breast feeding, if you are on medication or if you have severe health related problems. In these instances we recommend supplementing your usual diet with A Juice A Day. 

The statements herein are not intended to prevent, diagnose, treat, or cure any disease or illness. Be smart, know your limits and consult a qualified medical practitioner before you begin a juicing program or any health regimen. The Natural Juicing Company will not be liable for any illness or sickness occurring whilst on any of our cleanse program.

Please read all the information on our website and the list of ingredients within each of the juices if you suffer from allergies. All of our juices are made to order. Therefore please do let us know if you suffer from any allergies or food intolerances and we will do our best to accommodate you. 

If you have any further questions please contact us directly.

letsjuice@naturaljuicing.co.uk

1. The price for the subscriptions is the price set on our website. 

2. When you set up a subscription with The Natural Juicing Company you choose at check out the terms of your Recurring Payments Policy:

2a. Recurring payment date that money is taken from your account

2b. Plan you would like to subscribe to

2c. Frequency of your deliveries

2d. Duration of your plan

2e. All of these factors can be amended at any time by either yourself or us. 

3. You can cancel your Recurring Payments Policy at any time. You can cancel it yourself by following the link on your confirmation email or you can contact us at anytime and we will cancel it for you.

3a. We need at least seven days notice before your next payment is due in order to prevent any further monies being taken from your account.

3.c There is no commitment to any of our subscription plans.

4. It is your responsibility to contact us to book your juice deliveries. If you would prefer, we can send your delivery for an exact date each month eg: 1st of every month or we can send on a chosen day each eg: last Wednesday of every quarter.

4b. Please specify any instruction, appropriate to your chosen plan subscription, at checkout.

4c. You are welcome to amend this day/date at any time. Just email us at letsjuice@naturaljuicing.co.uk and we can update your preferences.

5. We will send you an email in the following instances:

Upcoming Payment – sent to you 3 days before your next recurring payment is dueSuccessful Payment – sent to you when a payment is successfulRecurring Plan Created – sent to you when a recurring plan is createdFailed Payment on Recurring Plan – sent to you when a payment on a recurring plan failsRecurring Plan Ended – sent to you when a recurring plan is cancelled or expiresCard Expiration Date Approaching – sent to you when your card expires

6. On receipt of these emails we kindly ask that you respond appropriately so that you do not miss out on your next juicy delivery. 

7. If applicable, discount codes apply to the first instalment of any Recurring Payments Policy only.

8. We may, in our sole discretion, terminate your Recurring Payments Policy at any time without notice. If we do so, you will only be charged for orders that have been shipped to you.

9. Your Recurring Payments Policy will remain in effect until it is cancelled or it expires. 

10. If you are going on holiday, please let us know in advance and we can change your delivery schedule. We are happy to work with you to find delivery dates that suit you.

This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), We are the data controller.

We may collect and process the following data about you:

Information that you provide by filling in forms on our site The Natural Juicing Company(our site). This includes information provided at the time of registering to use our site, purchasing products or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence. 

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfillment of your orders.

Details of your visits to our site and the resources that you access.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.

To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

To carry out our obligations arising from any contracts entered into between you and us.

To allow you to participate in interactive features of our service, when you choose to do so.

To notify you about changes to our service.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If The Natural Juicing Company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use supply and other agreements; or to protect Our rights, property, or safety, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. We will not pass on your data to third parties. 

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to letsjuice@naturaljuicing.co.uk

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. [By continuing to browse the site, you are agreeing to our use of cookies.]

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

[Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies]