You are entitled to a full refund if you cancel your order within seven days of your juice plan being dispatched. You will be advised of your dispatch date on completion of your order. We are unable to accept returns.
Cleanse orders need to be placed with us at least three days before you intend to start your cleanse. In the unlikely event that you would like to cancel an order we request at least seven days notice in order to obtain a full refund.
It is your responsibility to check your order immediate upon delivery and let us know if there is anything wrong.
You must inspect your package as soon as possible after you have received it and notify us promptly if you find any defects by emailing us using the contact details on our website. firstname.lastname@example.org. If you do not let us know on the delivery day of any such problems you will be deemed to have accepted the package and we will not refund or replace any item.
In the case of a late delivery, you must call or email to inform us on your expected delivery day, if you have not received your package. After this time you will be deemed to have received and accepted the package and we will not refund or replace any item.
Our Nutrition Gurus will attempt to contact you three times at the time of your scheduled phone call. Should you not answer your phone for any reason, your appointment will be forfeited. You will not receive a credit or a refund.
Should you need to cancel a phone call with a Nutrition Guru, we ask for at least 24 hours notice. Failure to give such notice may again, result in a forfeited appointment.